Please allow 1-2 days for dispatch. Sent by NZ courier.
All international orders please note, that once your order has left New Zealand it may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. Inside of New Zealand you will not incur any duties or taxes however for orders travelling outside of New Zealand, please note that By The Horns will not be responsible for any customs or duties taxes that occur once your item has left us.
Returns & Exchanges
Please send all refund and return enquiries to hello@bythehorns.co.nz
If you receive a damaged or faulty item, please contact us for a refund or replacement within 14 days of purchase.
If you change your mind and wish to exchange an item for a different colour or would like a refund, that's no problem. Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries. Due to health and safety the goods must be unused, in the same condition you received them in and they must also be in the original packaging. There will be a postage fee to send you a replacement.
Products marked On SALE at the time of sale will not be eligible for a refund. This policy does not affect your statutory rights (including but not limited to your rights under the Australian Consumer Law and Consumer Guarantees Act (NZ)), which cannot be excluded or limited by law.
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Please send your return to: By the Horns c/o Returns, 1296 Rockwood Road, RD 2 Darfield, 7572
