Hello, I hope you are enjoying your weeks so far! If you are new to my page, welcome!
I have compiled a bunch of frequently asked questions and listed my answers below. If there is a question that I have not covered and you would love to know, please flick me an email.
Is it all your own work?
Yes! All prints are photographed and designed by myself, Amanda King.
My prints are not curated with any other photographers. When purchasing from my store, you are supporting a small business based in New Zealand. I am originally from Australia. All my Australian orders are printed and framed in Australia to support Australian businesses. All my New Zealand orders are printed and framed in New Zealand.
What sizes do you offer?
I offer sizes A3, A2, A1, 40 x 30 inches, 45 x 30 inches, 60 x 40 inches and 150cm x 100cm. More info about sizes can be found here
Do you do custom sizing?
For sure, please email firstname.lastname@example.org for custom sizes.
Most of my prints can be altered to fit an existing frame, this even includes if you want something square. Just contact me prior to ordering so that we can discuss the size you're after.
Do you offer a framing service?
Yes we definitely offer framing. We offer framing for all sizes! We even have various colours available. We can now frame up to 150cm x 100cm for Australian delivery and New Zealand Delivery. In fact, if you are in Australia, we can even go bigger than that! Just send an enquiry about the size you are after.
Service Times: Our frames are handmade with an approximate two week turnaround. What goes on in the process?
It is highly recommend you use our services for the black prints. The black prints can mark easily with the oils on your fingertips. This eliminates this problem and avoids double handling.
Can you recommend places to buy my own frames?
These are the places that other customers have recommended to me.
please keep in mind that the quality varies greatly!
Do your framed prints have a white border?
Framed prints often will have a white border. This does not change the overall dimensions of your print. If you wish not to have a white border, please right this in the comments section. Some prints may look more effective with a full bleed. Black prints look great with a black frame and full bleed. I may use my own judgment call to do this. Please let me know if you have a preference.
I recommend that you do not add on a white border if your frame already has a mat insert.
Can you help me with selecting prints?
I love helping customers style their rooms. Just email me a photo of the room(s) you're looking to hang some prints and I will mock you up some different looks. Free of charge!
Do you ship internationally?
By The Horns ships all over the world. I know use printers in the United States, The United Kingdom, Australia and New Zealand. This is to cut the cost down of the shipping. All printers are of the same standard and high quality.
Do you sell your prints in stores?
I supply some stores across NZ, Australia and South Africa.
If you are interested in stocking my prints, please contact me for more information. email@example.com
Are your images on Instagram and Facebook available for purchase?
Yes. I try to post images daily to those channels and not everything ends up on my site so send me an email if you see an image that you may wish to purchase.
How long will my order take to be shipped?
Open edition prints usually take around 1 week, but allow up to two.
Limited edition prints will be shipped to me first for signing and then will be shipped to you. So please allow three weeks.
Canvas orders can take up to three weeks.
Can I purchase the digital file and print myself?
I do not sell digital files sorry.
What is the returns policy?
All sales are final, I cannot refund for a change of mind.
I received my print however it was damaged in the post, what can I do?
Prints that are damaged in the post can be replaced. Please take photographs for evidence and email them through. Please note, a damaged print can only be replaced two weeks after being despatched.
Do you offer Trade Discount?
Yes I do, please get in contact to discuss further.
I have a blog/publication, can I feature or interview By The Horns?
Yes please, that would be wonderful!