A Covid Update and shipping times - November 2021

NZ: Fine Art prints and Canvas orders
Current shipping delays with NZ post in Auckland. Expect delays of up to ten days after your artwork has been despatched. Up to five days for the rest of NZ.
I would like to express my deepest gratitude for supporting my small business and waiting so patiently while the printers have been closed in lock down. 
My printers continue to work extended shifts and the weekends following the reopening to move the prints out fast. Please be mindful we are doing the best we can and you will receive an email with your tracking information soon.
Australia:  Fine Art prints and Canvas orders
The latest from Australia post is they are experiencing  shipping delays. " We're still delivering but COVID-19 is impacting our services more than usual. Delays may be experienced.
 Orders are taking  longer than normal. We have noticed that orders are being held up and at times are not scanning updates. If you order is showing it has not moved at all, this isn't necessarily the case. As the receiver of the print, you are welcome to try to get in contact with Australia Post if you are concerned about your order however please note they are hard to get in contact with. Customers are still receiving their orders, just at a much later time than expected. 
If you have not received a tracking number yet, this simply means it has not been despatched yet. We are doing out best to get your orders out with social distancing rules. 
By The Horns Select Range
All products in this range are located in Canterbury and can be shipped now worldwide.
FAQ's

New Zealand

1. Will you be able to ship my print order since Auckland is in level three?

By The Horn's printers are located in Auckland. Auckland is currently in level three lockdown, and the printers are working hard to catch up with the backlog and to ship out orders.

 

2. I have not received my tracking order yet, can you please update me on the progress of my order? 

We will do our best to update you on the progress of your order, however, if you have not received a tracking number yet it simply means it isn't completed and hasn't been despatched yet. 

3. I made an order and I haven't received a confirmation.

All orders ordered through the website will receive an email confirming your order. Please check your junk mail if you have not received this. 

4. I have received my tracking number, however the tracking shows it is delayed. 

The NZ post website is the best place to find out the shipping progress. But please be aware that they will be experiencing delays and it may take longer than normal. If their website states they are experiencing delays, then you may have to wait a bit longer. You are able to contact NZ post yourself to find out any information on your shipping progress. 

6. Can you ship By The Horns Select Items?

Yes, the By The Horns Select items are located at my property in Canterbury and we are now in Alert Level two, this means we are we can continue to ship these items. Please note though, courier companies are still experiencing delays due to the volume of orders being shipped around the country at the moment. 

 

Australia 

1. Are you currently able to ship to Australia? 

Yes By The Horns use printers in Australia for Australian orders therefor can currently ship in Australia. 

2. I have not received my tracking order yet, can you please update me on the progress of my order? 

We will do our best to update you on the progress of your order, however, if you have not received a tracking number yet it simply means it isn't completed and hasn't been despatched yet. The printers are working in an environment where they social distancing, so printing is taking longer than normal. 

3. My item has been shipped however the tracking shows it has not moved.

 The courier companies are so overwhelmed with the volume of postage that they simply are not scanning or providing updates with orders. So although it shows your item has not moved from the depot, it is actually still making its way to the destination. But please expect delays.

4. I have been waiting so long for my order, is it lost?

The courier companies are experiencing huge delays due to the volume of parcels and with the state borders being closed, some courier companies are having to change drivers at the state borders and this of course causes delays. We understand how frustrating it is to wait so long for your print, but like last year, they will arrive!  Keep checking your tracking number and information about the delays they are experiencing. 

5. I made an order and I haven't received a confirmation.

All orders ordered through the website will receive an email confirming your order. Please check your junk mail if you have not received this. 

Thank you so much for your patience! 
Thank you everyone, stay safe and be kind 🙏🏼
Back to By the horns